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 Returns & Exchanges
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Enjoy easy returns as a Phoenix Toys Registered Customer.
If you are a Registered Phoenix Toys customer, simply click here to request a Return Authorization for your order.

Not a Registered Phoenix Toys Customer? (i.e. you checked out as a Guest and have not upgraded your account to a free Registered Account)? You can still request an RMA - Download the RMA Request Form here and follow the instructions contained therein.

Returns & Exchanges Policy
Phoenix Toys wants nothing more than for our customers to be completely satisfied with their purchases as well as our service. Every product we sell comes with a 100% Guarantee. If for any reason you are not 100% satisfied, you are welcome to send back the products(s) you're unhappy with, for a refund or store credit in the form of a Gift Certificate (excluding shipping) within 30 days of your purchase. You may also choose to exchange it for any other item on our web site that you prefer. Returned items must be in "as-new" condition to qualify for refunds. If merchandise is opened and/or unable to be resold, your return may be denied or a Store Credit may be issued. Personalized/Embroidered items may not be returned or exchanged. A 25% Restocking Fee against regular, non-discounted retail price may be imposed at the sole discretion of Phoenix Toys.

Items returned without a valid RMA # issued by Phoenix Toys, or without the RMA # marked on the outside of your package will be refused and returned.

Shipping Charges on Returns
Shipping charges incurred for the return of items are the responsibility of the customer unless the item(s) are being returned because they are defective. The customer is responsible for any additional shipping charges that result from a refund or exchange. If your order qualified for free shipping, the actual shipping charges will be deducted from your refund or store credit.

Customer Service
Any questions may be e-mailed to: or you may call us at 516.665.2730. Customer Service hours are Monday through Friday 10:00am to 4:00pm EST.